Terms and Conditions



A two night minimum stay applies 15th December 2015 - 29th February 2016

We require a valid credit card to secure your booking. The first nights accommodation amount and any packages added to your booking will be charged to this card prior to your arrival. The balance of your account and any further incidentals charged to your room account through out your stay can be settled on check-out.

Check-in time is from 2pm on the date of arrival. Check-out time is by 10am on the date of departure. Reception is open 24hours.

Please note a 2% surcharge applies to payments made by credit card.

 

Group Bookings

• Reservations of 3 + rooms are considered a group and conditions apply.

• To confirm a group booking a deposit of 35% on accommodation is required, and the balance of prepayment is due 14 days prior to arrival.

• Group Bookings are taken at the sole discretion of the main property and special conditions may apply. 


CANCELLATION POLICY:


Cancellation Policy For 3 Rooms Or Less

Outside 30 days before arrival

No charge

30 - 14 days

Transaction Fee (NZ$100)

14 - 7 days

50% charge for the room nights cancelled

Less than 7 days

Full charge for the room nights cancelled

 

 

Group Cancellation Policy (4 Rooms Or More)

Outside 60 days before arrival

No charge

60 - 31 days

25% charge for the room nights cancelled

30 - 14 days

50% charge for the room nights cancelled

14 - 7 days

75% charge for the room nights cancelled

Less than 7 days

100% charge for the room nights cancelled

 

Group Cancellation Policy During The High Season, Applies 15 December - 31 March (4 Rooms Or More)

Outside 60 days before arrival

No charge

60 – 31 days

50% charge for the room nights cancelled

Less than 30 days

100% charge for the room nights cancelled

 

The Shan’s takes no responsibilty for currency fluctuations when dealing with returned deposits.

We encourage all valued guests to take travel insurance in the event that circumstances outside of their control cause cancellation of their booking and thus incur a cancellation fee.